Online Express Direct Debit Guarantee does not show correct Organisation name

When setting up Online Express donation forms with Direct Debit as a payment option, a link to the Direct Debit Guarantee is included on the donation form.  On reading this, the following sentence is found:

'If you request 1% to collect a payment, confirmation of the amount and date will be given to you at the time of the request.'

It is believed the '1%' should instead read as the organisation name, or Blackbaud Europe.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Create an Online Express donation form with Direct Debit as a pay method.
2. Test this form online (eg. via and select to make a recurring gift Direct Debit donation.
3. When the link to the Direct Debit Guarantee appears, click this to open the guarantee in a pop-up window.
4. Note the sentence above which does not appear to make sense in the context of the guarantee.


 Blackbaud Online Express

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