1. The address on the My Organization account must be a complete and valid physical address. This means it must not be a PO Box and it must be valid with the USPS. You can check this and make changes by following these steps:
- Log into eTapestry
- Click Management > My Organization
- In the Persona Information section, ensure your address is not a PO Box and all other address fields, such as City, State, and Postal Code are valid (Why do I have to change my organization's address in order to run AddressFinder?)
- If you make any changes click Save And under Tasks
3. Ensure the Contact Name field on the scheduling page contains a full name; both first and last name are required.
After confirming both of these items, reschedule AddressFinder to run again at your earliest convenience. If you've verified the above items but it continues to fail with error code 1211 please contact support and reference this article ID.