Credit posted with the wrong amount

You may notice that a posted credit shows one amount in Student Billing but a different amount in the General Ledger report. 
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. In Student Billing, go to Records > Credits > open the credit
2. See that it shows one amount, and the post status says "Posted"
3. In General Ledger, go to Reports > Account Reports > General Ledger 
4. Run the report > see that the credit shows a different amount

Environment

 Student Billing
 7.87

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.