Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
I'm trying to view SKY Reporting, but see this message:
"We are working on refreshing your analytical data. Please check back later."
This is a message you'll see when we're working behind the scenes on fixing something with reporting, or maintenance. Typically it's not for long, however, it's hard to give a specific length of time this message will display for. It will depend on how long the fix/maintenance takes
If it's something simple we're able to fix/maintain during the day, this message will appear, however - if it's more in depth, we will try and fix during the off hours.