You may see this when accessing a page or application hosted by Blackbaud in an older browser version or Operating System.
Nothing happens when I try to access a Blackbaud-hosted page using an outdated browser or Operating System
As part of our commitment to sector-leading security, Blackbaud is in the process of updating a number of cyphers used to encrypt HTTPS traffic. This update is intended to help our customers stay ahead of the ever-evolving tactics used by cyber-criminals and hackers.
Users or their constituents may experience a Blackbaud-hosted page not loading as a result of this update if they attempt to access it using an outdated browser. This is not unique to Blackbaud; the small proportion of web users on out-of-date browsers will experience these difficulties in connecting to many modern sites. We encourage our customers to update their browsers and to notify their constituents, if appropriate, to do the same.
Specifically, users on Windows XP (a legacy operating system released in 2001) may be unable to access a Blackbaud-hosted page on Internet Explorer versions 8 (released in 2009) and older. They will receive an error message generated by their browser indicating that the page did not load. Because Windows XP does not support modern versions of Internet Explorer, users on Windows XP should use Mozilla Firefox to access the page (or update their operating system).
For questions or additional information on the end of Windows XP Support, please visit Microsoft's End of Support page or contact your organization's qualified IT representative.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.