My applicant has a recommender who is unable to log in to submit an attachment.

I have an online application form that requires an applicant have a recommender upload an attachment to the application. The applicant input the recommender's email address, and the recommender received the email. However, when the recommender inputs their email address, they receive this error message:

Thank you for taking the time to respond to a request for recommendation. However, you cannot provide input at this time. Please contact the applicant if you have any questions.

I've double checked and the email address is correct. Why can't my recommender log in?


 
Recommender email addresses at this time are case sensitive. Normally what causes this error message then is that the applicant input an email address with different cases than the recommender is using to log in. A future release of IGAM is expected to resolve this issue.

In the mean time, if you have a recommender who is unable to log in, please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information

Please have the
application ID or email address of the applicant experiencing the issue ready when you contact us.

Environment

 Gifts Online

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.