The Date purchased field is not pulling consistently in my Registrants Query

When using the field Registrations\Date Purchased or Mapped Registrations\Registartions\Date purchasted in Results fields to display of query, you may see that this field does not consistently populate for your Registrants.

Article Number: 109675

Products:

Blackbaud_Altru

Our product engineers have reviewed the issue, and has been unable to duplicate this behavior in the most recent version of Altru. If you experience this issue, chat with support with the following information:

The exact steps to duplicate the issue (click by click).

Steps to Duplicate

From Analysis, Click Information Library, Add an Ad-hoc Query
Choose the Source view of Registrants
On the left click Event, From the middle drag Event Record to Include records where and set equal to your event name
On the left click Registrations, From the middle drag Date Purchased to Results fields to display
On the left expand Mapped Registrations, click Registrations. From the middle drag Date Purchased to Results fields to display
Preview the query and see that Date Purchased is not populating for all constituents

Environment

Affected Product Altru Arts & Cultural

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!