When someone is entering their email on an Online Express form, it's not taking their email. Their email does not have the usual .com, .org, .edu, or .net at the end of it. When they enter their email, the following error may occur: Please enter a valid email
This has been resolved with the July 25, 2017 release of Online Express. If you are still experiencing this error, please contact Support.
Steps to Duplicate
In a web browser, navigate to a posted Online Express form.
Enter a test transaction.
In the email field, enter an address using the .services extension.
The message occurs at the top of the form above the fields. The form will not submit/complete until the email is changed to another one with a non - .services extension.