Your web form will appear differently depending on what type of event you have configured in Altru: 
  1. If your event is a Scheduled Program that does not require registration (for example, a tour, movie or lecture), Altru will display your sold out messages and allow you to select a different event should there be one available. User-added image
If a patron disregards the message and attempts to purchase tickets any way, they will receive your "Availability exceeded message" to indicate they have requested more tickets than are available for the event. This message appears in red: User-added image

To edit these messages, follow these steps: 
  1. Go to Web > Manage Program Forms
  2. In the upper left corner under Configuration, click Online settings for tickets. 
  3. A pop-up will appear (make sure you have your browser's pop up blocker disabled). At the top of this pop up, click the Language Tab. Under the Category drop down, select Event Details.User-added image
  4. Scroll down to the "Availability exceeded message" and the Sold out messages: "Sold Out availability label, long"  and the Sold Out availability label, short." In the text column, you can edit the messages as desired. You may want to add a phone number or contact information to offer additional assistance:  User-added imageUser-added image
Important Note: When you edit this message, this will apply to all Scheduled Programs in your database. Be sure to keep the message generic so that it will apply to all events. 
 
  1. If the event is a Preregistered Program (for example, a class, a camp or a workshop), or a Special Fundraising Event (for example, a gala or a fundraising dinner), Altru will use the settings defined under the individual event. For pre-registered programs, you will also have the option to explore other dates if they are available: User-added imageUser-added image
To edit these messages, follow these steps: 
  1. Go to Web > Manage Event Registration Forms
  2. Find your program event in the list of events. Click the drop down arrows and click Options:User-added image
  3. A pop-up will appear (make sure you have your browser's pop up blocker disabled). At the top of this pop up, click the Language Tab. Under the Category drop down, select Event Details. 
  4. Scroll down to the Sold out availability message and edit the message as needed for your organization: User-added image