Thumbnail Images in BBIS Designation Search Part and Sponsorship Search part broken

Users may notice thumbnail images used in their BBIS Designation Search Part or Sponsorship search part are broken when being viewed.  The root cause of this issue is the same for both problems, and this solution will track the resolution for both issues.  

This occurs when updating to or beyond Service Pack 8.  

Article Number: 109713

Products:

  • Blackbaud_CRM
  • Blackbaud_Internet_Solutions

Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

Workaround for prior versions: 
Comment out the following <modules> from the CRM AppFx web.config file.  These modules are not currently in use and can be safely commented out while we evaluate other potential long-term changes.  

<add name="WSFederationAuthenticationModule" type="System.IdentityModel.Services.WSFederationAuthenticationModule, System.IdentityModel.Services, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" preCondition="managedHandler" />

<add name="SessionAuthenticationModule" type="System.IdentityModel.Services.SessionAuthenticationModule, System.IdentityModel.Services, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" preCondition="managedHandler" />

Steps to Duplicate

1.   Create a BBIS Designation Search part that uses a thumbnail image.
2.   Apply the part to a page and view the page.
3.   See broken thumbnail images.

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.173.0, (Service Pack 13)
 4.0.170

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