Thumbnail Images in BBIS Designation Search Part and Sponsorship Search part broken

Users may notice thumbnail images used in their BBIS Designation Search Part or Sponsorship search part are broken when being viewed.  The root cause of this issue is the same for both problems, and this solution will track the resolution for both issues.  

This occurs when updating to or beyond Service Pack 8.  

Article Number: 109713

Products:

  • Blackbaud_CRM
  • Blackbaud_Internet_Solutions

Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

Workaround for prior versions: 
Comment out the following <modules> from the CRM AppFx web.config file.  These modules are not currently in use and can be safely commented out while we evaluate other potential long-term changes.  

<add name="WSFederationAuthenticationModule" type="System.IdentityModel.Services.WSFederationAuthenticationModule, System.IdentityModel.Services, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" preCondition="managedHandler" />

<add name="SessionAuthenticationModule" type="System.IdentityModel.Services.SessionAuthenticationModule, System.IdentityModel.Services, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" preCondition="managedHandler" />

Steps to Duplicate

1.   Create a BBIS Designation Search part that uses a thumbnail image.
2.   Apply the part to a page and view the page.
3.   See broken thumbnail images.

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.173.0, (Service Pack 13)
 4.0.170

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!