In order to process the membership transaction, verify the relationship type the user selected during the transaction and check the code table in Raiser's Edge to ensure this matches. Change the text back to the original value if possible. Follow the steps below to do this:
- Log in to The Raiser's Edge.
- Click on Config.
- Click on Tables.
- Open the Relationship Types Table.
- Double click the relationship type that was changed.
- Change the text back to exactly what it was previously.
- Click OK.
The transaction will not process until the relationship type is changed to match exactly what existed in the table previously.
We recommend processing all transactions in the NetCommunity plugin before making changes to the tables in The Raiser's Edge.
If you cannot remember what the relationship type was originally:
Manually process the transaction and add the information into the record in The Raiser's Edge.