- Login to Blackbaud CRM
- Type 'Batch Templates' in the search field at the top
- In the Batch Templates section, find the event registration template being used by your batch assignment setting. e.g. 'BBIS Event registration batch template'
- Open that batch template used and then click Save. All that is needed is the batch template to be re-saved.
- Go back to Web > Manage Web Transactions and then select the Failed Transactions tab. Re-try the download of the previous failed transactions.
- The transactions should now be downloaded successfully.
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