If you are experiencing this issue and you are using the current version of The Raiser's Edge, click Chat with Support, reference this article, and provide the following information so we can assist you:
- Does this occur in multiple batches?
- Does this occur when adding gifts directly to constituent records?
- Does this occur on multiple workstations and for multiple RE user names?
- Any other troubleshooting already performed
- The Description and ID of the problem Appeal(s) and Package(s)
- A backup of your Raiser's Edge database for testing
- If locally hosted: How do I backup my database using the Blackbaud Management Console (includes video demo)
- If hosted in Blackbaud Hosting Services: How to request a backup of your Blackbaud Hosting Services database
1. Commit the batch without updating the appeal information on the constituents in question2. Manually update the appeal information on the constituent's record