Error: Package must be valid for selected appeal - when updating appeal from batch

When entering a gift for an appeal in a batch, after being prompted with "The [Appeal Name] appeal is not listed on the constituent's record. Would you like to add the appeal using the settings below?" Clicking Yes results in the error message but only on specific records. It does not matter what settings you select - you get the error message regardless. This message occurs even when selecting a package that is valid for the selected appeal.

If you are experiencing this issue and you are using the current version of The Raiser's Edge, click Chat with Support, reference this article, and provide the following information so we can assist you:  

Alternative Solution

1. Commit the batch without updating the appeal information on the constituents in question

2. Manually update the appeal information on the constituent's record

Steps to Duplicate

  1. In any batch for particular constituents enter a gift with an appeal that is not on the constituent's record
  2. After tabbing to the next line in batch receive the prompt "The [Appeal Name] appeal is not listed on the constituent's record. Would you like to add the appeal using the settings below?"
  3. Click Yes
  4. Receive the Error message
Note: This only happens in for particular constituents but it happens consistently for those constituents in all batches with all appeals

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.