I cannot access FE NXT bank feeds

When working on a Mac computer, a user may not be able to immediately access their bank feeds from FE NXT. This issue may have duplicated on other types of desktops as well and the messages may be one of the following:

Credential Re-Verification Required.
Sorry, we didn't find any accounts to link to Financial Edge NXT. You can try adding your accounts again or come back and finish later.
Error Failed
Requested Account Type Not Found. We're sorry, we couldn't find your account at the [Bank Name] site. Please check your information and try again. Reference 414

Article Number: 109756

Products:

Financial_Edge_NXT

Mac Safari users must have a specific privacy setting selected to access Yodlee (our third party provider of the bank integration).

Access the Privacy tab
Select Always allow, under Cookies and website data.
Refresh the webpage and attempt to access Bank Feeds again

If you are not working on a Mac but are still encountering an issue with your Bank Feeds populating, please chat with Support and reference this article.

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