We are currently evaluating this issue and will update this article when we have more information.
1. Wait a full business day to see if the balances update
If they do not after a full business day, refer to the steps below:
Run the Cached Record Balances Plugin (would update multiple records):
- In Plug-Ins, click Update Cached Record Balances
- Mark the Run plug-in checkbox
- Click Update
Add a charge
- Add a new charge to the record. Do not post this charge.
- Delete the charge - this may refresh the record