You may notice that after adding a payment to a record with not outstanding charges for the payment to apply to that the record balance does not update at the bottom of the record but instead stays at $0. The Available Payments/Credits section at the bottom of the Activity tab, however, does update.
We are currently evaluating this issue and will update this article when we have more information.
1. Wait a full business day to see if the balances update
2. If they do not, run the Cached Record Balances Plugin:
In Plug-Ins, click Update Cached Record Balances
Mark the Run plug-in checkbox
3. Add a new charge to the record. Do not post this charge. Then delete the charge - this may refresh the record
Steps to Duplicate
1. Go to Records > Students > Open a student record 2. Add a new payment > see that the record balance does not update