Program time shows incorrectly when using track in group sale

When using a Program Event that overlaps with another Event in the same Program, in a Group Sales Track, the Program time shows incorrectly when added to the Group Sale. When adding the Program manually to the reservation, the program time show's correctly.  When I apply the track, that is when the reservation goes wrong.  I built an 11:30 field trip.  I chose the quick itinerary for the 11:30 field trip.  When I apply the track - the things I need, it changes it to the 10:30 quick itinerary.
 
We are currently evaluating this issue and will update this article when we have more information. While we are working, we can follow the steps below to manually update the program event associated with the Itinerary.
  1. Load a Track to the Itinerary
  2. Click the Program Event in the Itinerary, Click Edit
  3. Click the Program Line item in the Select Event section
  4. Click Save
  5. See the that start time of the program has updated appropriately on the reservation

Steps to Duplicate

Step 1: Add a Program
  1. From Tickets, click Add a scheduled program
  2. Enter the program name
  3. Enter a Location
  4. Enter a Capacity
  5. Choose a Price Type
  6. Save
Step 2: Schedule Program Events
Program 1 -
  1. From Tickets, click Schedule program events
  2. Search and select the Program you created in Step 1
  3. Choose the Date Recurrence Single Date
  4. Enter a Date - Today
  5. Choose Times per Day Single Time
  6. Enter the Start Time 9:45 am
  7. Enter the End Time 11:45 am
  8. Save
Program 2 - 
  1. From Tickets, click Schedule program events
  2. Search and select the Program you created in Step 1
  3. Choose the Date Recurrence Single Date
  4. Enter a Date - Today
  5. Choose Times per Day Single Time
  6. Enter the Start Time 10:45 am
  7. Enter the End Time 12:45 pm
  8. Save
Program 3 - 
  1. From Tickets, click Schedule program events
  2. Search and select the Program you created in Step 1
  3. Choose the Date Recurrence Single Date
  4. Enter a Date
  5. Choose Times per Day Single Time
  6. Enter the Start Time 11:45 am
  7. Enter the End Time 1:45 pm
  8. Save
Step 3: Create a Group Sales Track that uses these Program Events
Track 1 - 
  1. From Sales, click Group sales
  2. Under Configuration, click Manage tracks
  3. On the action bar, click Add
  4. Enter a name for the track: Track 1
  5. Click Save
  6. Click Add, Choose Custom Item
  7. Enter the following information
    1. Name - Security
    2. Start time - 9:30 am
    3. End Time - 9:45 am
  8. Save
  9. Click Add, Choose Scheduled Event
  10. Enter the Following Information
    1. Program: Choose Program
    2. Start Time: Day 1 9:45 am
    3. End Time: Day 1 11:45 am
  11. Save
  12. Click Add, Choose Custom Item
  13. Enter the Following Information
    1. Name - Lunch
    2. Start Time - Day 1 11:45 am
    3. End Time - Day 1 12:25 pm
  14. Save
Track 2 -
  1. From Sales, click Group sales
  2. Under Configuration, click Manage tracks
  3. On the action bar, click Add
  4. Enter a name for the track: Track 2
  5. Click Save
  6. Click Add, Choose Custom Item
  7. Enter the following information
    1. Name - Security
    2. Start time - 10:30 am
    3. End Time - 10:45 am
  8. Save
  9. Click Add, Choose Scheduled Event
  10. Enter the Following Information
    1. Program: Choose program created in step 1
    2. Start Time: Day 1 10:45 am
    3. End Time: Day 1 12:45 pm
  11. Save
  12. Click Add, Choose Custom Item
  13. Enter the Following Information
    1. Name - Lunch
    2. Start Time - Day 1 12:45 pm
    3. End Time - Day 1 1:25 pm
  14. Save
Track 3 - 
  1. From Sales, click Group sales
  2. Under Configuration, click Manage tracks
  3. On the action bar, click Add
  4. Enter a name for the track: Track 3
  5. Click Save
  6. Click Add, Choose Custom Item
  7. Enter the following information
    1. Name - Security
    2. Start time - 11:30 am
    3. End Time - 11:45 am
  8. Save
  9. Click Add, Choose Scheduled Event
  10. Enter the Following Information
    1. Program: Choose Program created in step 1
    2. Start Time: Day 1 11:45 am
    3. End Time: Day 1 1:45 pm
  11. Save
  12. Click Add, Choose Custom Item
  13. Enter the Following Information
    1. Name - Lunch
    2. Start Time - Day 1 1:45 pm
    3. End Time - Day 1 2:25 pm
  14. Save
Step 4 - Create Group Sales Reservations
Group Sales 1 - 
  1. From Sales, click Group sales
  2. Above the calendar on the action bar, click Add
  3. Search and Select a Patron
  4. Ensure that the Date of Visit is Today
  5. In the Number of Visitors Section
    1. Type - Adult
    2. Count - 10
  6. Save
  7. Click the Hyperlinked Itinerary Name
  8. In the Task Bar on the Left, Click Load A Track
  9. Search and Select the Track 1
  10. Note that the Program Event shows starting at 9:45 am
  11. Navigate back to the reservation screen
  12. See that the Admission and Programs Screen shows the Program Start time as 9:45 am
    1. Note that the Program Event used in this reservation does not have a program overlapping it's start time
Group Sales 2 -
  1. From Sales, click Group sales
  2. Above the calendar on the action bar, click Add
  3. Search and Select a Patron
  4. Ensure that the Date of Visit is Today
  5. In the Number of Visitors Section
    1. Type - Adult
    2. Count - 10
  6. Save
  7. click the Hyperlinked Itinerary Name
  8. In the Task Bar on the Left, Click Load A Track
  9. Search and Select the Track 2
  10. Note that the Program Event shows starting at 10:45 am
  11. Navigate back to the reservation screen
  12. See that the Admission and Programs Screen shows the Program Start time as 9:45 am 
    1. Note that this program DOES have a program event that end time overlaps the Start time of the Program Event we scheduled in the Track
Group Sales 3 - 
  1. From Sales, click Group sales
  2. Above the calendar on the action bar, click Add
  3. Search and Select a Patron
  4. Ensure that the Date of Visit is Today
  5. In the Number of Visitors Section
    1. Type - Adult
    2. Count - 10
  6. Save
  7. click the Hyperlinked Itinerary Name
  8. In the Task Bar on the Left, Click Load A Track
  9. Search and Select the Track 3
  10. Note that the Program Event shows starting at 11:45 am
  11. Navigate back to the reservation screen
  12. See that the Admission and Programs Screen shows the Program Start time as 10:45 am
    1. Note that this program DOES have a program event thats end time overlaps the Start time of the Program Event we scheduled in the Track

Environment

 Altru Arts & Cultural

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