Error: Required field missing: Name - when processing Online Express event transactions from Organizations using Bill Me Later pay method

When processing event transactions in Online Express that use Bill Me Later as the pay method, the following error may occur for Organization registrants:

Required field missing: Name

(NOTE: Online Express event forms are available if (1) the optional RE:Event module is present and (2) the event form option is part of your Online Express.)
We are currently evaluating this issue and will update this article when we have more information.  If you are experiencing this issue, click Chat with Support, reference this article, and provide the following information for the affected record(s) so we can assist you:
  • Event form name
  • Transaction Name
  • Transaction Date
  • Transaction Amount

OR
  1. In the Online Express Event Registrations Transactions download window, mark the desired transactions.
  2. Click Export Selected.
  3. Mark all the options under Select the data you wish to export.
  4. Optionally, mark Open file when export is completed.
  5. Mark Format fields within columns
  6. Click Export and follow prompts to save the file.
  7. Open the exported data file in Excel.
  8. Adjust (widen) columns and rows to display all of the data.
  9. Use this data to enter the gift and registration directly into The Raiser's Edge.

Steps to Duplicate

  1. Set up an Online Express event registration form that allows organizations to register and uses Bill Me Later (pledges) as a pay method.
  2. Post this form to a web page.
  3. Complete a test transaction using the organization option and selecting Bill Me Later.
  4. Log into The Raiser's Edge.
  5. Click on Online Express in the Raiser's Edge menu.
  6. Click on Events at the top.
  7. Click Download Transactions.
  8. In the download, look for the test registration with the Organization name and Pledge in the Fee Information column.
  9. Review and link the transaction.
  10. Click Process Transaction or Bulk Processing.
  11. Error occurs.

Environment

 Blackbaud Online Express

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