Error: You cannot change the name of the membership program. It is being used by a system-generated query. - when changing the name of a membership program

When you try to change the name of a Membership program, you may receive the Error: You cannot change the name of the membership program. It is being used by a system-generated query.
This is caused by queries referencing the Membership program name. Altru will not allow this to be changed when it's referenced by a query. You must remove the membership program from all queries where it is being used, then you should be able change the name without error successfully using the steps located here.


If you are having trouble isolating the queries where this membership name is being used, chat with support with the following information:  
  • The exact steps to duplicate the issue (click by click).
  • The exact Membership Program Name
  • This article number

Steps to Duplicate

  1. In the Altru Sample Database, go to Memberships and click Adopt an Animal.
  2. Click the General tab.
  3. Click the Edit button next to This is an annual program that is dues based.
  4. Change the name field by adding or subtracting letters and click Save.
  5. Receive the error message.

Environment

 Altru Arts & Cultural

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