A constituent's ACH transaction was rejected or voided within IATS, though the transaction remains in Luminate Online. I want to perform an offline refund to remove this transaction, but receive an error message that the transaction has not settled. How can I resolve this error message?
Support can perform an update to be made to the rejected or voided ACH transaction that will mark it as settled, so that an offline refund can be issued. Please contact support and reference this article to initiate this process.