My applicant is trying to remove an attachment from an application and is getting an error: {"success":false,"message":"An error occurred while removing an attachment from the application."}

My online application has an attachment field on it that is not on the 'Attachments' page. This attachment field is created using the request.attachment field in IGAM. My applicants can upload attachments without any issue. However, if they try to remove an attachment from the stand alone attachment, or request.attachment field, they receive an error. The error is:

{"success":false,"message":"An error occurred while removing an attachment from the application."}

What can I do to resolve this?

 
This error message can only be resolved by reaching out to Microedge Techincal Support. Cases can be submitted via Community here or by calling (877)704-3343. When submitting the case, please provide the applicant's email address, and if possible, the ID of the application throwing the error. This issue is slated to be resolved in a future release of GIFTS.

Environment

 Gifts Online

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