What questions can Blackbaud Support answer regarding Crystal Reports and Microsoft SQL Reporting Services?
We support two tools to create Custom Reports: Crystal reports and Microsoft SQL Reporting Services to be referred to as MSRS.
Blackbaud Custom Reporting Support CAN NOT assist with the following:
• Crystal reports or MSRS training • Crystal Reports or MSRS report development • Creating, editing, or troubleshooting any customer-created report, including but not limited to: • Formulas • Variables • Parameters • SQL syntax • Sub-reports
• Non-Blackbaud database syntax questions • MSRS Report Manager, Report Server Web Service, MSRS Report Builder, or Reporting Services API Report deployment or security
Support Analysts are able to assist with:
Troubleshooting a custom report that is not running properly due to the following reasons:
• Missing database location • Missing database file • Missing data within a report if data was extracted from a Blackbaud solution • Issues within our service delivery environment for hosted clients
Finding documentation in our Knowledgebase and User Guides on the following topics:
• Creating a custom report • Designing and formatting • Using variables and formulas
We can work with your Account Manager to gather additional resources for questions outside of the Scope of Support.