Application Error when editing Login ID for existing user

When we edit the login ID for an existing user we may receive an Application Error.
We are currently evaluating this issue and will update this article when we have more information.

The error we should see is "Important Notice! This login id has already been reserved by another eTapestry user.". This indicates that another eTapestry user (perhaps at another organization) is using that Login ID. We will need to click the Back button and change the Login ID to something else.

Steps to Duplicate

  1. Search for and click on a user accuont
  2. Click Preferences
  3. Edit the Login ID to something being used by another user
  4. Click Save And
  5. Receive Application Error

Environment

 eTapestry

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.