A participant registers for an event that includes a fee. The card holder name is different than the registrant name. When the event registration is in the plugin, the card holder is displayed, but linked to the registrant. After processing the transaction, two participant records are created with the same name. One of the records is marked Do Not Register and the other is Marked Register.
We are currently evaluating this issue and will update this article when we have more information.
Steps to Duplicate
Fill out an event registration form with Registrant A and enter a different name for card holder
Open the NetCommunity plugin in The Raiser's Edge and open the Event Registrations link
Locate the transaction you submitted and note the card holder name is displayed
Link the transaction to the Registrant instead of the Card Holder
Process the Transaction
Commit the Batch
In RE, Navigate to Records>Events
Open the Event Record in question
Click the Participants tab
Note: the Registrant Shows twice, once as Registered and once as Do Not Register