Why is the Summary Field for Transaction Count incorrect in my report

When we view a report, we may notice that the Summary Fields for Transaction Count (such as Lifetime Transaction Count or Year to Date Transaction Count) don't add up correctly.
We are currently evaluating this issue and will update this article when we have more information.

These fields are not currently including Purchases. In the meantime, we will want to create a query that includes all journal entries that we would like in the Count and use an Aggregate. See How do I report on number of transactions per donor?

Steps to Duplicate

  1. Click Reports
  2. Click Manage Reports
  3. Click on a category
  4. Click Run Report under the report name
  5. Select a Report format and click Submit
  6. See that the Transaction Count fields are less than they should be in some cases



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