While working in the treasury section of Altru you may notice that there are transactions in your unmatched disbursements tab of Reconcile transactions and disbursements. Upon review you may notice that those transactions were processed by your EFT process in Altru but no payment record was created by the EFT process in Altru, and there were no batches created for the transaction.
We are currently evaluating this issue and will update this article with additional information.
Steps to Duplicate
1. Go to Treasury > Reconcile transactions and disbursements 2. View unmatched disbursements 3. View transactions in BBMS and see they were created by a transaction batch 4. Go to record for a constituent, then to Revenue history. Note there is no transaction for that amount on the date of the payment 5. Go to their pledge or recurring gift and note there is no payment for that time frame 6. Go to Administration > Batch entry and search for batch containing payment and note there is none