Sales order search does not work with certain order numbers

When using the sales order search function to search for a known order, no results are returned. You may be able to search for the order at one point, go back to search for it again and it's not there. Other users may be able to find the order when searching.

Article Number: 110070

Products:

Blackbaud_Altru

Ensure you are attempting the search with the proper method

Do not use the Search Orders function under Recent Searches. This method is sticky and will only give you recent orders:
Use Sales > Order Search to find your order
Ensure you're searching using the correct date range
Uncheck any options that may be enabled under the search criteria
Clear any user names or sales methods

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