Sales order search does not work with certain order numbers

When using the sales order search function to search for a known order, no results are returned. You may be able to search for the order at one point, go back to search for it again and it's not there. Other users may be able to find the order when searching.

Article Number: 110070

Products:

Altru_Arts_Cultural

Ensure you are attempting the search with the proper method

Do not use the Search Orders function under Recent Searches. This method is sticky and will only give you recent orders:
Use Sales > Order Search to find your order
Ensure you're searching using the correct date range
Uncheck any options that may be enabled under the search criteria
Clear any user names or sales methods

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!