Error: Error in Main Page Load The Raiser's Edge was unable to load this page. Please try accessing the page again. If you still encounter an error, Please note the following error and contact Blackbaud support. Error in Main Page Load C:\Program Files (x

Error: Error in Main Page Load
The Raiser's Edge was unable to load this page.
Please try accessing the page again. If you still encounter an error, Please note the following error and contact Blackbaud support.
Error in Main Page Load C:\Program Files (x86)\Blackbaud\The Raisers Edge 7\AXdocs\eishostdoc3.vbd'
Error number : -2147219866
Error description : 'Error parsing panel XML. [An invalid character was found in text content.'

When clicking on Dashboards one user gets the above string of error messages. This only happens for that one login and does not occur if someone else logs in on that workstation with a different RE login.


 
1. Create a new user name for the affected user in Admin > Security

Steps to Duplicate

1. Click on Dashboard
2. Receive Error

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