While your organization will receive emails when the recurring donation processes or fails, the database does not send the donor any communication about their gift. If the donor originally submitted their recurring gift information online, they will receive an automatic thank you email if you have configured your online form to send confirmation emails. After this initial installment, though, eTapestry does not send donors any auto-emails when their recurring gift processes or fails. In the event that the donation fails, you will need to contact the donor directly. 

If your donor's transaction failed because of an expired or invalid credit card, please see How do I update credit card or EFT information on an auto-processing recurring gift schedule?.

If you would like to send your donor an email directly from their processed transaction, please see How do I send an email from a Journal Entry?.