A chargeback was issued on a Sphere transaction and the organization challenged the chargeback and won back the money. How does Sphere handle the money that is now coming back to the client?
Because the Sphere transaction cannot easily be changed or updated, chargeback reversals are handled manually and disbursed outside of Sphere. The chargeback money will be deposited to the client at the end of the billing cycle. Client is asked to account for this type of transaction offline.