A moving GIF in my Communications template does not move in an email

In eTapestry, we can insert GIF images into Communications templates. If the GIF is animated, the image will move when we preview the template in the database. However, when we send the template as an email, the GIF may stand still.

Article Number: 110160

Products:

eTapestry

Whether or not the GIF moves in an email is a setting within the email provider. This is not a setting that we can control in eTapestry. For this reason, you may see the GIF moving when you send the template to one email provider and not moving when you send it to another email provider.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!