A moving GIF in my Communications template does not move in an email

In eTapestry, we can insert GIF images into Communications templates. If the GIF is animated, the image will move when we preview the template in the database. However, when we send the template as an email, the GIF may stand still.

Article Number: 110160

Products:

Blackbaud_eTapestry

Whether or not the GIF moves in an email is a setting within the email provider. This is not a setting that we can control in eTapestry. For this reason, you may see the GIF moving when you send the template to one email provider and not moving when you send it to another email provider.

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