After being granted access to the admin security group, follow the below steps to access the icon.
 

1. Login to your data center URL:

• Boston Data Center: https://login2.blackbaudhosting.com
• Orange County Data Center: https://login1.blackbaudhosting.com
• Vancouver Data Center: https://appsca.blackbaudondemand.com
• EU (Amsterdam) Data Centre: https://login01.blackbaud.net/Citrix/S01Web

2. Click the user administration icon for your selected product:

Note: The user administration tool will only launch if Citrix Receiver has been installed on the workstation.