images are not added to email when using the GUI WYSIWYG editor

After setting up a Newsletter template with Image Placeholders to use to create messages. When inserting a new image into an image placeholder it will not insert into the placeholder, rather it will insert below the newsletter template. 

This only occurs in Chrome version 58. 

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch

Steps to Duplicate

1. Sign into BBIS
2. Click Email
3. Click Messages
4. Click New Messages
5. Select Newsletter Template
6. Double click on Image Placeholder
7. Box appears to Insert/Edit Image
8. Click on Box Image that is beside Image URL 
9. Insert appropriate sized image
10. The image is not replacing Sample Photo just placing it below or above the actual newsletter template

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.180, Service Pack 15
 4.0.172.0

Was this article helpful?