Contacting Blackbaud Customer Support
If you are experiencing issues with your product, we encourage you to first access:
Self Help:
  • Knowledgebase, an easy self-help site that includes product documentation (user guides, help files, system requirements), YouTube videos, and articles written by support analysts about the questions they're asked and answers they provide.
  • Blackbaud Community - Connect with your peers and find helpful hints as well as resources such as documentation
 
If you require further technical assistance, the Blackbaud Customer Support team is available Monday through Friday from 8:30am to 8pm (ET) and can be contacted in any of the following ways:
  • Online: Log into the PowerME portal via Blackbaud Community (Last tab on the right > log in> click the Cases tab > click Create New Case) Please provide details about the issue. Including screen shots and steps to replicate.  This will help expedite your issue.
  •  Phone: GIFTS: 877.704.3343/ FIMS 800 256-7772  
Additionally, if you experience any critical issues outside of business hours you can contact afterhours critical support at 855.650.3264. Please note that this number is reserved for critical issues and outages only.