If you are experiencing issues with your product, we encourage you to first access:
- Knowledgebase, an easy self-help site that includes product documentation (user guides, help files, system requirements), YouTube videos, and articles written by support analysts about the questions they're asked and answers they provide.
- Blackbaud Community - Connect with your peers and find helpful hints as well as resources such as documentation
- Online: Log into the PowerME portal via Blackbaud Community (Last tab on the right > log in> click the Cases tab > click Create New Case) Please provide details about the issue. Including screen shots and steps to replicate. This will help expedite your issue.
- Phone: GIFTS: 877.704.3343/ FIMS 800 256-7772