When I open a review in Blackbaud Grantmaking (GIFTS Online), I'm seeing an error message inside my long text fields

I assigned reviews to my reviewers in Blackbaud Grantmaking (GIFTS Online), but when the reviewer opens the review, several of the fields appear to show error messages in the text fields. The error message only appears in text fields and looks like this:
System.InvalidCastException: Specified cast is not valid. 
at MicroEdge.Gifts.Search.Engine.Calculators.TextFileCalculator.CalculateResult(SearchResultBuilder resultBuilder, IViewColumn viewColumn) 
at MicroEdge.Gifts.Search.Engine.Calculators.CalculatorBase.CalculateResultSafely(SearchResultBuilder resultBuilder, IViewColumn viewColumn) 

How can I resolve this?
This error Is most commonly seen in new Blackbaud Grantmaking (GIFTS Online) clients who have converted from an ORACLE installation to Blackbaud Grantmaking. The error seen is caused by an issue with data types on the database.

Please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information.

Environment

 Gifts Online

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.