Blank page or 'Oops! Something went wrong' error when loading NXT via Internet Explorer 11

When logging into The Raiser's Edge or The Financial Edge NXT, users notice that the application does not load when accessing from Internet Explorer.
This may manifest as a blank screen, or as the error pictured below 
Opps! Something went wrong. Green bird with broken wing image.

Article Number: 110301

Products:

  • Blackbaud_com
  • Financial_Edge_NXT
  • Raiser_s_Edge_RE
Remove renxt.blackbaud.com and/or fenxt.blackbaud.com from the trusted sites on Internet Explorer:
  1. Go to Tools > Internet Options
  2. Open the Security tab
  3. Select Trusted sites, then click on the Sites button
  4. Look for https://renxt.blackbaud.com ( or https://fenxt.blackbaud.com) in the list of websites, highlight it and click remove.

Secondly, ensure that Access to data sources across domains is disabled in the IE Security Settings:
  1. Go to Tools > Internet Options
  2. Open the Security Tab
  3. Click on the Custom level button
  4. Under Miscellaneous, ensure the Access data sources across domains option is set to Disable 
Third, Remove Blackbaudhosting.com from your Compatibility Settings:
  1. Click the gear icon in the top right corner of the window, or click the Tools menu in the toolbar  
  2. Select Compatibility View Settings.
  3. If the text field has Blackbaudhosting.com listed, highlight it and click remove
  4. Click Close.

Environment

 Internet Explorer
 Internet Explorer 11
 Raiser's Edge

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