Error: An unhandled error has occurred. Log Details:Error Id: [7-digit number] Exception Details: [HttpWebRequest_WebException_RemoteServer]

While working in GIFTS Online, response is slow and I get the following error:

An unhandled error has occurred.
Log Details:Error Id: [7-digit number]
Exception Details:
[HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&version=5.1.30214.0&File=system.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer

This error means that the client connection to the web server is timing out. The most common reason is that something between the client (the workstation) and the server is blocking or otherwise interfering with web traffic to the GIFTS Online servers, most often network security protocols or firewall configuration on the client side. You may want to verify with your IT department that traffic to and from the GIFTS Online servers isn't being obstructed in any way, and also verify that the Trusted Site settings in Internet Explorer are correct:

Trusted Site Settings:

  1. Go to Tools > Internet Options > Security tab.
  2. Click Trusted Sites and then click the Sites button
  3. Add the following sites
    1. https://mysite.gogiftsonline.com
    2. https://repository.docs.gogiftsonline.com
    3. https://reports.gogiftsonline.com
  4. If you are using Online Applications with the Account Designer and Forms Design Wizard, the following is also required
    1. https://www.grantrequest.com
  5. Click OK
  6. With the Trusted Sites icon selected, uncheck the Enable Protected Mode box under the Security level slide control bar.
  7. With the Trusted Sites icon selected, click the Custom Level button.
    1. Scroll down to the Downloads section and make sure the File Download option is Enabled.
    2. Scroll down to the Miscellaneous section and make sure the Display mixed content setting is Enabled.
    3. Click OK
    4. Click OK

Environment

 Internet Explorer
 Gifts Online

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