Errors when exporting to Excel 2007 format with Office 2016 Installed

When exporting from Raiser's Edge, Excel 2007 is one of the format options available. When Office 2016 is installed on the workstation, users may encounter the following errors:
  • Error opening export:Error opening Microsoft Office 2007 Application: Method '~' of object '~' failed. Make sure you have Microsoft Office 2007 installed on your machine. 
  • Error opening export:Error opening Microsoft Office 2007 Application: ActiveX component can't create object. Make sure you have Microsoft Office 2007 installed on your machine. 

We have evaluated this issue and determined it’s a bug. We are prioritizing it along with other potential code changes and will update this article when we have more information. 

Alternative solution:
Export to a different Excel format. 

Steps to Duplicate


1. Create a New Export
2. Use format Excel 2007
3. Choose Output fields
4. Click Export now
5. Error occurs

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