In rare cases, our clients may wish to add a record of a cancelled payment for their records where they may have deleted existing Payments rather than choose to Cancel them. We advise following the steps below in order to meet this end.
1. Launch and log into GIFTS Online 2. From the Dashboard, search for the Request where you wish to add the record of the cancelled payment 3. Open the Request record once found 4. Within the Request record, New > Payment 5. Add the details of your Cancelled Payment to the new Payment record > Save and Close 6. Once you choose to Save, you will be prompted to amend the grant amount to include the amount of the new scheduled payment 7. After amending the grant amount, return to the newly created Payment record 8. Within the Payment record you wish to cancel, Actions > Cancel > Save and Close 9. You will receive the same prompt from Step 6 > Amend the grant amount once more to the previous value from before the new payment was added