The option to Change Status or Edit Details for the Prospect Management tile in the Web View of NXT is missing and shows as No Prospect Information Found

With Raiser's Edge NXT, organizations can track prospect information on the Prospect Management tile. There may be times when a user notices that there is no option to select the "Change Status" or "Edit Details" for constituents. 
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Log into Raiser's Edge NXT web view
2. Search for an existing constituent record with no prospect information present
3. On the constituent profile the Prospect Management tile will display as No Prospect Information Found
4. The Change Status and Edit Details fields are not present

Environment

 Raiser's Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.