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The "Get Details" function in eTapestry is a built in troubleshooting tool that you can use at any time. An email is sent to you which contains a breakdown of exactly how your query or report is built. If you have a complex series of queries, use this to see all of the details together and check your work.

This is also helpful while you're chatting with support about a query or report. You can send the analyst the details for the project you're working on instantly by adding them to the Delivery Email line. This will save a lot of time going back and forth asking questions about how it's built because they can see all of that in the email. Support may ask you to send query or report details or you can offer to send them to the person you're currently working with.

Important Note: Please only send your query or report details to an analyst when you are currently in chat or have an open case with them.