Long salutation is in the communication templates instead of Label name

Label name has replaced long salutation in eTapestry, but long salutation is still appearing in the default communication templates. When you search the merge fields you can see the long salutation is no longer there.

Please note, this occurs only in databases configured for the UK.
We are currently evaluating this issue and will update this article when we have more information. In the meantime,​you can delete the long salutation merge field and replace it with label name by following these steps:
  1. Click Communications
  2. Click Manage Communications
  3. Click the name of the Category where you stored the template
  4. Click the name of the template
  5. Delete long salutation field
  6. Click the Insert eTapestry Merge Values icon
  7. Select Commonly Used Fields from the Category drop down menu
  8. Select Label Name from the Fields drop down menu

Steps to Duplicate

  1. Click Communications
  2. Click Manage Communications
  3. Select the ‘Thank you templates’
  4. Select Basic Thank you Letter (in the template, you will see "Dear Long Salutation")
  5. Click the Insert eTapestry Merge Value icon
  6. Search 'long salutation' in the search bar (you will see it no longer exists)

Environment

 eTapestry

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