Incorrect query results when querying on Blackbaud Net Community email fields in The Raiser's Edge

When querying on Blackbaud Net Community email fields in The Raiser's Edge, users are finding that it is unable to exclude records based on the Criteria if they have more than one email listed.
Query on the emails that you want included. Then create another query of the emails that begin with XXX. Use Merge Queries to subtract those records from the original query.

Steps to Duplicate

1. Log into The Raiser's Edge.
2. Navigate to Query.
3. Create a new Constituent Query.
4. Enter the Criteria of Net Community > Email Received > Email Name does not begin with XXX.
5. The results will contain those with the email that begins with what is in the Criteria if they have more than one email listed on the Net Community Tab. 

Environment

 Raiser's Edge

Was this article helpful?