Incorrect query results when querying on Blackbaud Net Community email fields in The Raiser's Edge

When querying on Blackbaud Net Community email fields in The Raiser's Edge, users are finding that it is unable to exclude records based on the Criteria if they have more than one email listed.
Query on the emails that you want included. Then create another query of the emails that begin with XXX. Use Merge Queries to subtract those records from the original query.

Steps to Duplicate

1. Log into The Raiser's Edge.
2. Navigate to Query.
3. Create a new Constituent Query.
4. Enter the Criteria of Net Community > Email Received > Email Name does not begin with XXX.
5. The results will contain those with the email that begins with what is in the Criteria if they have more than one email listed on the Net Community Tab. 

Environment

 Raiser's Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.