When this error appears, it is usually indicative of something wrong with the attachment file name. There is a known issue affecting file names where special characters (',Ô,ë, to name a few) render as question marks.

If you encounter this error, please contact Blackbaud MicroEdge GIFTS Technical Support at 877-704-3343 or create a case through the PowerMe Portal. Please provide the Application ID, the Form ID and your Site ID (SID) so we can take a closer look at the attachment file names and work to help you resolve the matter.