There are 3 possible issues to explore for this error message.
  1. If you have a designated giving data element in your donation form, then you must have at least 1 user-entered amount donation level published in your form.
    1. Fundraising > Donation Management
    2. Select All Donation Forms
    3. Find your form and click Edit
    4. Click 2. Configure Donation Levels
    5. Under Level Name, find Donor Entered Amount and click Publish
  2. If your donation levels have the security category of Administrators Only, then that means they are being hidden from view.
    1. Fundraising > Donation Management
    2. Select All Donation Forms
    3. Find your form and click Edit
    4. Click 2. Configure Donation Levels
    5. Click Edit for any published level
    6. Under 4. User Security Category, select General
    7. Click Save
  3. Recurring gifts is not enabled in the Merchant Account for your Donation Campaign. If your donation form is setup to use donation levels that allow the creation of recurring gifts, then the form must use a merchant account that supports recurring gifts as well. You can verify this is the issue by going to step 4. Validate on the donation form setup, and clicking the validate button. If this is the issue, you will see the following message upon validating your form:
    • "The merchant account for this campaign does not allow recurring transactions. When using flexible sustainer, make sure that the merchant account for this campaign allows recurring transactions." To change the merchant account to support recurring transactions, edit the donation campaign by following these steps:
    1. Go to Fundraising > Donation Management
    2. Find and edit your campaign
    3. Go to step 2. Choose Financial options
    4. There on financial options, edit item 1. Merchant Account to select a merchant account you have setup to accept recurring transactions.
      • To check which merchant accounts are setup to support recurring donations:
        1. Setup > select Payment Capabilities
        2. Look under the Sustainer column for each of your merchant accounts. You will either see a Green checkbox if it's enabled to support recurring transactions, or a Red X if it doesn't.
          • If you need to edit a merchant account to set it up so it allows recurring transactions follow these steps:
            1. Setup > select Payment Capabilities
            2. Click Edit beside the Merchant Account name
            3. Click on Step 2. Merchant Details
            4. Mark the checkbox for "Support recurring transactions"
            5. Click Save to save your changes