We are trying to create a TeamRaiser registration in the backend of Luminate Online for a Delayed Self Pledge (DSP) Participation Type, and the participation type is greyed out and unable to be selected on the admin side when we are creating the registration. Why can't we select the DSP participation types when registering participants for TeamRaiser events on the admin side of Luminate Online?
Luminate Online requires that the constituent who is making the DSP registration agree to pay the remaining balance of their goal by the end of the event. Since permission is required by the constituent to charge the card at a future date, the DSP transaction cannot be entered on the admin side. You (or the constituent) will need to register on the frontend in order to create a DSP registration.