I'm trying to consider an application and receiving an error: Error occurred while saving objects.

I'm in GIFTS Online and I'm trying to consider an application. However, each time I try to consider an application, GO throws an error message. The error message reads:

Application[zzz]: Application could not be considered successfully. Error: Error occurred while saving objects. [System Error #xxxxxxxx]

Error occurred while saving objects.

How can I resolve this issue and get this application considered?

We are evaluating this issue in GIFTS Online that stems from quotation marks in a custom values field, and is slated to be resolved in a future release.

Should you receive this error, please contact Blackbaud Technical Support at 877.704.3343, or submit a case through the PowerME portal on Community.


When submitting a case, please be sure to provide the full contents of the error message and the application ID/ record ID/ form ID, which can be found in the retrieve and manage applications window.

Environment

 Gifts Online
 Yes
 6.5
 All sites were updated on 5/13/2017

Was this article helpful?