I'm trying to update the due date on a requirement and I'm receiving an error: The Grantee Portal failed to update. Please re-submit your request.

I'm a GIFTS Online user in the United Kingdom and I'm trying to update the due date on a requirement. When I click to update the due date, I receive an error. The error reads:

Error Message:
Please Respond

The Grantee Portal failed to update. Please re-submit your request.

Due Dates were not updated on the IGAM server.
The Id of the Logged Exception is xxxxxx.

This doesn't occur every time I try to update the due dates but I'm unable to update the requirements.

Article Number: 110626

Products:

Blackbaud_Grantmaking

We are currently evaluating this issue in GIFTS Online that stems from an issue converting the dd/mm/yyyy date format to mm/dd/yyyy. It is slated to be resolved in a future release.

Should you receive this error, please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information. . When submitting a case, please be sure to provide the full contents of the error message and the ID of the requirement(s) which you are trying to update..

Environment

Affected Product Gifts Online

Resolved Version Yes

Resolved Patch/Service Pack 6.5

Product and Version Notes All sites were updated on 5/13/2017

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!