If you experience this issue, it is likely your Internet Explorer 11 settings need to be adjusted to turn off Enhanced Protected Mode, which can cause issues when generating correspondence, check-in/check-out, etc.

Please refer to page 5 of the link below for further details on how to resolve this issue:


https://www.blackbaud.com/files/support/guides/microedge/giftsonline/GO_Config_Win.pdf