We cannot charge credit cards

When adding back office payments, we do not have an option to choose a merchant account. We have an account marked as the Default Authorization Account, but we can't choose this account when adding a credit card payment to constituent records.
Verify that you have an account marked as the Default Authorization Account
  1. Go to Revenue, Click Blackbaud Payment Merchant Service Account
  2. Click the arrow to the left of the desired account, Click Default, Click Mark as Default Authorization Account
Attempt to add the payment again. 

If you have a Default Authorization Account defined, and cannot select a Merchant Account when adding a payment -- Please Chat with Support and reference this article. 

Environment

 Altru Arts & Cultural

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