Unable to get file "[ftp directory]/" from SFTP server "[ftp host]" - When scheduling a recurring import process

After scheduling a recurring import process, you might notice that the process fails with the status Did not finish "Unable to get file "[ftp directory]/" from SFTP server "[ftp host]"."
If you encounter this error, you should be able to successfully complete this by scheduling via Queue.  

Steps to Duplicate

1) Create a csv file containing the lookup ID of an existing constituent, the constituent's first name, and last name.
2) Use that file for a constituent update batch Import file mapping template.
3) Setup an SFTP server import source.
4) Make a 2 copies of the csv file from step 1 and place them in a directory within the sftp.
5) Use that import source/directory to set up a recurring import process.
6) Enter the name of the first copy file > use the mapping template > run the import process
7) Notice the import is successful
8) Edit the import process > enter the name of the second copy file > save the import
9) On the task bar, click Create job schedule > name the job > schedule it to run a few minutes in the future
10) Check back a couple minutes after the process is supposed to run and notice that the status is: Did not finish "Unable to get file "[ftp directory]/" from SFTP server "[ftp host]"."

Environment

 Blackbaud CRM
 4.0
 4.0.172.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.